تفاصيل الوظيفة
هديل السلمي
العنوان
قطاع الابتكار وتقنيات التعليم
الفرع
حائل
الإدارة/القسم
قطاع الابتكار و تقنيات التعليم
تاريخ الإنشاء
2026/04/01
الوصف الوظيفي
Job Summary
The Solutions Support Engineer is responsible for providing entry-level technical support and assisting in delivering effective solutions to clients. This role supports day-to-day operations, helps troubleshoot basic technical issues, and works closely with internal teams to ensure smooth system performance and service delivery. The engineer will gain hands-on experience in real projects and contribute to improving service quality and client satisfaction.
Key Responsibilities
Provide first-level technical support for applications and systems.
Assist in troubleshooting and resolving basic technical issues under supervision.
Support system implementation, configuration, and testing activities.
Monitor systems and report any issues or performance concerns.
Collaborate with team members to ensure smooth service delivery.
Document incidents, solutions, and technical procedures.
Participate in testing activities (functional and basic integration testing).
Communicate effectively with team members and support client requests when needed.
Follow established processes, standards, and SLAs.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Fresh graduate or up to 1 year of experience.
Basic understanding of IT systems, software applications, and networks.
Familiarity with troubleshooting concepts and technical support basics.
Strong willingness to learn and develop technical skills.
Good communication and teamwork skills.
Preferred Skills
Basic knowledge of SQL or databases.
Familiarity with tools like Jira or any ticketing system.
Basic understanding of APIs or system integrations.
Exposure to cloud platforms (AWS, Azure) is a plus.
Understanding of Agile methodology is a plus.
Key Competencies
Eagerness to Learn
Problem Solving (Basic Level)
Communication Skills
Teamwork
Time Management
Work Environment
Consulting environment with exposure to client projects.
Opportunity for on-the-job training and mentorship.
Dynamic and fast-paced work setting.
KPIs (Entry Level)
Timely response to support tickets
Adherence to SLAs
Learning progress and skill development
Accuracy in issue documentation
Team collaboration effectiveness